Flowrite Plumbing
▼ 70 %
No-shows
< 10 s
Calendar sync speed
100 %
Client confirmations
Stack
Google Calendar · Gmail · Twilio
Jobs/month
120+
Industry
Plumbing
Go-live
May 2024
The challenge
Jobs were missed due to unclear bookings and no client reminders.
A hiccup on the way
Google Calendar had timezone mismatch — fixed with static UTC offsets.
Swifto solution
Booking triggers calendar event + SMS to the client with confirmation and time.
Life after Swifto
Clearer bookings, fewer no-shows, happier customers.
▼ 70 %
Missed appointments
< 10 s
Booking automation
100 %
Confirmation sent
Calendar invite created
Admin adds job to shared calendar with key details.
Auto-send SMS
Zapier sends reminder with name, time, and address from calendar details.
Client confirms
Client replies to confirm or request a new time—logged to CRM.
Implementation timeline
Day 0
Google Calendar + Twilio linked
Day 1
Test SMS logic on 5 jobs
Day 2
Launched company-wide
“Clients love the reminders. No more “I forgot” calls.”
Lauren Tjahjadi — Scheduler
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